Pravasi Legal Cell v. Union Of India & ORS.

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IN THE HIGH COURT OF DELHI AT NEW DELHI

+ W.P.(C) 13648/2024 PRAVASI LEGAL CELL .....Petitioner Through:

Mr.Manas P. Hameed with Ms.Sarah Shaji and Mr.Basil Jaison, Advocates.

versus UNION OF INDIA & ORS.

.....Respondents Through:

Ms.Anjana Gosain, SPC with Ms.Archana Surve, GP and Ms.Nippun Sharma, Advocates for R1 & 2.

CORAM:

HON'BLE THE ACTING CHIEF JUSTICE HON'BLE MR. JUSTICE TUSHAR RAO GEDELA

O R D E R

% 27.09.2024 1.

Present public interest litigation has been filed seeking a direction to the respondents to consider and decide the representation made by the petitioner (Annexure P-5 of the present writ petition) within a fixed time frame. The petitioner is aggrieved by ineffectiveness of the AIRSEWA portal in resolving grievances of passengers arising out of denial of boarding, cancellation of flight or long delays. 2.

Learned counsel for the petitioner states that the AIRSEWA portal was established to provide a grievance redressal mechanism for air travellers. He states that the portal was effective in its initial years of operation. He however states that over the past year, the portal has deteriorated significantly, leading to a backlog of unresolved complaints The authenticity of the order can be re-verified from Delhi High Court Order Portal by scanning the QR code shown above. The Order is downloaded from the DHC Server on 03/10/2024 at 12:12:13

causing severe inconvenience to air travellers.

He states that the ineffectiveness of the portal has constrained air travellers to file consumer complaints, which is a relatively cumbersome and impractical process for those living overseas.

3.

He states that the petitioner has made a representation dated 10th May, 2024 to the Ministry of Civil Aviation. He prays that the same be decided by the Ministry within a time bound manner.

4.

Keeping in view the aforesaid, this Court directs the respondent no.2 to decide the petitioner's representation dated 10th May, 2024 in accordance with law as expeditiously as possible.

Accordingly, present writ petition stands disposed of. The rights and contentions of all the parties are left open. ACTING CHIEF JUSTICE TUSHAR RAO GEDELA, J SEPTEMBER 27, 2024 KA The authenticity of the order can be re-verified from Delhi High Court Order Portal by scanning the QR code shown above. The Order is downloaded from the DHC Server on 03/10/2024 at 12:12:13